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Return Policy
Returns and Refunds
Items can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Used bedding or baby items may not be returned. Items must be returned via a trackable mail service. Buyer is responsible for paying any return shipping fees associated with returning the item. Store credit or refund credit may be provided to buyer for shipping fees if returned item is found to be defective upon return inspection. Please contact us via Ecrater if you'd like to return an item. If item is returned within 30 days in the original package with instructions, manuals and all included items, a refund will be processed back to the buyer's Paypal account or the form of payment used at checkout. Please allow 10 to 14 working days upon return receipt of item for refund to appear as a credit on buyer's credit card or in Paypal.
Shipping and Delivery
We are only shipping on US. Buyer will be notified by email of any order changes if the item becomes unavailable or if order fulfillment is delayed.
Cancellation Policy
A cancellation and restocking fee may be applied to orders that are cancelled after they are processed and have left the warehouse. The cancellation fee is up to 20% of the price of the item (excluding shipping costs).
30 Day Satisfaction Guarantee
We offer a 30 day satisfaction guarantee that covers the quality of the product and our service to you. We will replace any item or provide store credit for any item that is defective or is damaged
during shipping. The 30 day satisfaction guarantee offers item replacement or store credit for most items. Some products have different policies or requirements associated with them.
Gift Shipments
All items are shipped as gifts and do not include pricing in the box.
We will only add prices to the packing slip if requested.
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